We are committed to delivering high-quality healthcare services with the utmost care and professionalism. We understand that there may be instances where our patients find it necessary to request a refund, and we believe in addressing these matters with transparency, fairness, and prompt attention. This refund policy outlines the conditions under which a refund may be granted, ensuring that both the patients and our healthcare facility are treated with respect and fairness throughout the process.
Refunds may be requested under certain circumstances, such as overcharging, cancellation of scheduled procedures or appointments, or if services rendered are not consistent with what was initially agreed upon or promised. It is important to note that refunds will not be applicable in cases where medical services have already been provided or where non-refundable fees are applicable according to the terms of service. In instances where a service was paid for but not provided, the refund request must be submitted within 30 days from the date of the transaction or the originally scheduled appointment. If the refund request is not filed within this time frame, the hospital reserves the right to deny the refund.
To initiate a refund request, patients must provide relevant documentation including a receipt of payment, a copy of the invoice, and any other supporting medical records that can help verify the situation. Our billing and finance department will review the request thoroughly, assessing the nature of the request and verifying whether the refund is justifiable under our policies. If the refund is approved, it will be processed through the original method of payment. Please allow 7 to 14 business days for the refund to be fully processed and reflected in the patient’s account, depending on the payment method used.
While Krishna Medihealthcare will make every effort to ensure that our patients are satisfied with our services, certain administrative fees or processing charges may not be refundable, especially if these costs were incurred as part of the administrative procedures or booking system. In cases where services such as diagnostics, consultations, or medical procedures have already been partially rendered, refunds will be evaluated based on the specific circumstances, and a partial refund may be granted, depending on the extent of services delivered.
We highly encourage patients to review all information provided during the scheduling and payment process to ensure that the services requested meet their expectations. If you have any doubts or concerns regarding any medical procedures or billing matters, our customer service and billing team are always available to assist you. We are here to help clarify any misunderstandings before they lead to refund requests, and we aim to resolve all inquiries promptly and efficiently.
Please note that all decisions regarding refunds are at the sole discretion of Krishna Medihealthcare, and we reserve the right to refuse a refund if the request does not meet the conditions specified in this policy. For any questions, complaints, or clarifications related to refunds, we encourage you to contact our customer support department directly. We deeply value the trust you place in us and are dedicated to ensuring your healthcare experience at Krishna Medihealthcare is as smooth and satisfactory as possible. Your health and well-being remain our top priority, and we aim to make every interaction with our hospital a positive one.